Privacy Policy

Bamby’s Signature Textured Hair Studio is a professional hair care and trichology studio located in Sydney, Nova Scotia, Canada, operated by Bamby, a Certified Trichology Practitioner. We offer hair care services, scalp health consultations, and educational programmes.

For the purposes of this Privacy Policy, “we,” “us,” and “our” refer to Bamby’s Signature Textured Hair Studio. “You” refers to any individual whose personal information we collect and process.

We collect the following categories of personal information, depending on how you interact with us:

We do not collect payment card numbers or banking details directly. Payment processing, where applicable, is handled by third-party processors.

• Directly from you — via our website contact form, consultation form, or enrolment form, or when you communicate with us by email, phone, or social media.
• Automatically — via cookies and analytics tools when you visit our website.
• Through third-party booking tools — when you schedule an appointment via Calendly, their platform collects information on our behalf.
• Through photo uploads — when you voluntarily submit photos via our consultation form, processed through Uploadcare.

We use your personal information for the following purposes:

• To schedule, confirm, and manage your appointments
• To provide hair care services and trichology consultations tailored to your needs
• To communicate with you about your bookings, services, or enquiries
• To process enrolments and manage the Teen Summer Healthy Hair Class
• To send appointment reminders or follow-up care information
• To comply with our legal and professional obligations
• To improve our website and services based on usage patterns
• To send promotional communications about our services, where you have provided consent

Under applicable Canadian privacy law, including PIPEDA, we collect and process your personal information on the following bases:

• Consent — You provide your information voluntarily when booking, submitting forms, or subscribing to communications.
• Contractual necessity — Processing is necessary to provide the services you have requested.
• Legitimate interest — We may process certain data to improve our services, where this does not override your privacy rights.
• Legal obligation — We may be required to retain certain records in compliance with applicable law.

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers — Third-party tools we use to operate our website and services (see Section 7), bound by their own privacy policies.
• Legal requirements — If required by law, regulation, or legal process, we may disclose information to the appropriate authorities.
• Safety — Where disclosure is necessary to protect the safety of any individual.
• Business transfer — In the event of a sale or transfer of the Studio, client records may be transferred as part of that transaction, with notice provided to affected clients.

Our website and operations use the following third-party services, each with their own privacy policies:

We encourage you to review the privacy policies of these third-party services for full details on how they handle your data.

Regarding cookies: our website may use cookies to improve your browsing experience and gather anonymised analytics. You may adjust your browser settings to decline cookies; however, some features of our site may not function properly as a result.

We provide services to children and minors as part of our kids’ hair services and the Teen Summer Healthy Hair Class. In these cases:

• A parent or legal guardian must provide consent and submit all required information on behalf of their child.
• We collect only the information necessary to provide the service and ensure safety.
• Photos of minors will never be used in marketing or published online without the explicit, written consent of a parent or guardian.
• We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal or professional obligations.

• Client service records: Retained for a reasonable period following your last appointment to support continuity of care.
• Trichology consultation records: Retained in accordance with professional practice standards.
• Photo uploads: Retained only as long as required for the assessment for which they were submitted, then securely deleted.
• Marketing communications: Retained until you unsubscribe or withdraw consent.
• Website analytics: Anonymised data may be retained indefinitely; identifiable usage data is not collected.

Under Canadian privacy law (PIPEDA) and other applicable legislation, you have the following rights regarding your personal information:

• Right to Access — Request a copy of the personal information we hold about you.
• Right to Correction — Request that we correct any inaccurate or incomplete information.
• Right to Withdrawal — Withdraw consent at any time, subject to legal or contractual restrictions.
• Right to Object — Object to the use of your information for direct marketing at any time.
• Right to Complain — Lodge a complaint with the Office of the Privacy Commissioner of Canada.
• Right to Know — Know what personal information we hold and how it is being used.

To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request within 30 days.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

• Using reputable third-party services with their own security standards for form submissions and file storage
• Limiting access to personal information to those who need it to provide services
• Using secure, encrypted connections (HTTPS) on our website

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised date. We encourage you to review this policy periodically.

Continued use of our services after any changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: